Return, Exchange and Refund Policy
For any exchange or refund, please complete this form in full and ensure you meet all of the following conditions:
- Your order number;
- The number of the product(s) you wish to return;
- Photos of all products, containers to be returned.
- You must submit your return request within a maximum of 30 days following the delivery date.
- The product must be maintained in the same condition as when received at the delivery address, or at the time of picking the warehouse. . It must not have been used, altered, cut, installed, or marked in any way.
- Please note that the money back guarantee does not cover clearance items or special orders (colors, sizes...).
- After receiving the returned items and verifying that they meet the conditions set out above, we will issue a refund, less applicable fees.
- No return request will be accepted in the absence of photos of the condition of the items.
In the event of a return request, a restocking fee equivalent to 15% to 25% will be deducted from the total refund amount.
Transport costs vary depending on the delivery method:
Small package delivery: a fee of $15 + taxes will be deducted from the refund amount.
Delivery of oversized packages: a fee of $45 + taxes will be deducted from the refund amount.
Delivery on a predetermined date (pallet delivery): an estimate of transport costs must be provided by our transport partner, and these costs will be subtracted from the reimbursement amount.
To initiate the return process, you must need to complete this form: