Notice
The purpose
At Silex element, we place a high value on the privacy of our users. This privacy policy explains how we collect, use, disclose, and protect your personal information in accordance with applicable Quebec legislation, including the Act Respecting the Protection of Personal Information in the Private Sector.
Last update
April 20024.
Collection of personal information
We collect personal information only to the extent necessary for specified purposes. The types of information we may collect include, but are not limited to, the following:
- Name
- Mailing address
- Email address
- Phone number
- Payment information
- Transaction information
- Account data
- Communication preferences
Use of personal information
We use the personal information we collect for the following purposes:
- To process and fulfill your orders
- To respond to your inquiries
- To personalize your experience with our company
- To send you promotional information, where applicable, with your explicit consent
- To improve our website and services
- To comply with legal requirements
Disclosure of personal information
We will not disclose your personal information to third parties, except in the following cases:
- When necessary to perform a contract with you.
- With your explicit consent.
- When required by law.
- For security, protection of our rights, or protection of the rights of others.
- To third-party service providers, such as payment processors, to the extent necessary to provide our services.
Security of personal information
We take reasonable measures to protect your personal information against loss, theft, unauthorized access, disclosure, alteration, or destruction. However, no security system is infallible, and we cannot guarantee the absolute security of your personal information.
Access, correction and objection
In accordance with Bill 25, you have the right to access, correct, and object to the processing of your personal information. To exercise these rights, please contact us.
Changes to the Privacy Policy
We reserve the right to update this privacy policy based on legal changes or our business practices. Any changes to this policy will be posted on our website, and the date of the last update will be modified accordingly.
What to avoid to prevent getting hacked
To ensure your online security and protect your personal information, it is crucial to adopt cautious behaviors. At Silex element, we are committed to securing your data, but your vigilance is also essential.
Here are some tips to avoid common traps:
We will never ask you to provide your bank card numbers over the phone. All transactions should be conducted through our secure website or according to formally established procedures.
Be wary of emails, text messages, or calls claiming to be from Silex element and asking for sensitive information. We will never solicit your banking details through these channels. If in doubt, contact our customer service directly.
If you receive an email or message with a link and you are not sure of its legitimacy, do not click on it. Cybercriminals often use malicious links to steal personal information.
Avoid performing banking transactions or entering sensitive information when connected to a public Wi-Fi network. Use a VPN (Virtual Private Network) to secure your online activities in public places.
If you have any doubts about the origin of an email, do not hesitate to contact us directly to ensure its legitimacy. It is better to take the time to verify than to risk compromising your personal information